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Return Policy

You have 30 days to return an item (non-custom) from the date you received it. Your item must be in its unused condition to be returned and must be in their original packaging for protection. You will be responsible for paying for your own shipping costs for returning an item and the initial & return costs will not be refunded.

How to return an item:

  1. Please email customercare@multimediafurniture.com to request a refund. Wait for an RMA number to be issued. 
  2. Returns will NOT be accepted without a valid RMA number which must be clearly marked on the outside of the package.

Restocking Fee

All returned items are subject to 20% restocking fee which will be deducted from your refund. 

Exchanges

We only replace items if they are found to be defective or damaged. If you need to exchange the item for any such reason, send us an email at  customercare@multimediafurniture.com; return shipping costs will still apply.

Refund

Once we receive your item, we will inspect it for damages and notify you on the status of your refund. If your return is approved, we will initiate your refund to your credit card. Please allow 1-2 weeks to process your return and refund. 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

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